Return & Refund Policy

Last updated: July 22, 2026

We want you to be happy with your Eyrmat purchase. If something isn't quite right, here's everything you need to know about returning an item and getting your refund.

Return Window

You have 30 calendar days from the date your order is delivered to start a return.

During the holiday season (items delivered between November 1 and December 24), we extend this window through January 31 of the following year, giving you extra time to return holiday purchases.

Condition Your Item Needs to Be In

To qualify for a return, your item must be:

Unused, with no signs of installation or use
In its original packaging
With all original tags still attached
Free of visible wear, water exposure, discoloration, or odor
Not trimmed or altered in any way (for mats with a trimmable design, once cut, the item can no longer be returned)

Because bath mats are a personal-use bathroom item, we're unable to accept items that have been installed, used, or show any signs of wear, for hygiene reasons.

What Can Be Returned

We accept returns for both of the following situations:

You simply changed your mind. If the mat isn't what you expected or you no longer want it, you can return it as long as it meets the condition requirements above and is within the 30-day window.
The item has a defect or was damaged in shipping. If your mat arrived with a manufacturing defect, is missing parts, or was damaged during transit, you can return it for a replacement or refund.

What Cannot Be Returned

For hygiene and safety reasons, we're unable to accept returns on:

Any mat that has been installed, used, or exposed to water
Mats that have been trimmed, cut, or otherwise altered from their original shape
Items missing their original packaging or tags
Items returned after the applicable return window has closed

We currently don't offer any made-to-order or personalized products, so this exception does not apply to our catalog.

Who Pays for Return Shipping

Defective or damaged items: Eyrmat covers the return shipping cost. We'll provide instructions on how to send the item back to us at no cost to you.
Non-defective returns (change of mind): You're responsible for the cost of shipping the item back to us. We don't currently provide a prepaid return label for this type of return.

No Restocking or Handling Fees

We don't charge any restocking fee, handling fee, or processing fee on returns. Whatever refund you're owed is calculated based on the price you paid, with no deductions of this kind.

How to Start a Return

Email us at service@eyrmat.com with your order number and the reason for your return.
Our team will confirm your return eligibility and provide you with the correct return address and any next steps (including return shipping instructions if the item is defective).
Pack the item securely in its original packaging and ship it to the address provided.
Once we receive and inspect your return, we'll notify you by email and process your refund.

Please don't send any return to an address other than the one confirmed by our team — see below.

Return Address

All returns must be shipped to our U.S. warehouse address. Please do not send returns to any other address.

1 Chestnut Hill Plaza, Newark, DE 19713, United States

Return Processing & Refund Timeline

Once your returned item arrives at our warehouse, we typically inspect it within 2 calendar days. After your return is approved, your refund will be issued to your original payment method within 3-5 business days.

Please note that depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement.

Free Shipping Note

Orders of $29.00 or more ship free within the continental United States, as outlined in our Shipping Policy. This has no effect on your return eligibility or refund amount.