Privacy Policy

Last updated: July 22, 2026

Your privacy matters to us. This Privacy Policy explains what information we collect when you visit or shop on our website, how we use it, and the choices you have. By using this site, you're agreeing to the practices described below.

Information We Collect

When you browse our site, place an order, or contact our team, we may collect information such as:

  • Your name, shipping address, billing address, email, and phone number
  • Payment details processed at checkout (see the Data Security section below for how this is handled)
  • Order history and communications you've had with our customer service team
  • Basic technical information, like your browser type, device, and IP address, collected automatically when you visit our site

We only collect the information needed to process your order, respond to your questions, and improve your shopping experience. Collecting personal data is not something we treat as a goal in itself — it's a byproduct of running the store and serving you well.

How We Use Your Information

We use the information we collect to:

  • Process and ship your orders
  • Communicate with you about your purchase, including order confirmations and shipping updates
  • Respond to customer service inquiries
  • Improve our website, products, and overall shopping experience
  • Detect and prevent fraud or unauthorized transactions

Data Security

Our website uses an SSL (Secure Sockets Layer) certificate to encrypt data transmitted between your browser and our servers. This helps protect your personal information from being intercepted while it's in transit.

Any credit card or payment information you provide is entered on SSL-secured checkout pages and handled through our payment processing partners. We do not store your full credit card number on our own servers.

We Do Not Sell Your Contact Information

We do not sell, rent, or trade your name, email address, phone number, or mailing address to third parties for their own marketing purposes.

Advertising and Marketing

We will never use your personal information or any photos/images you provide for advertising purposes without your explicit consent. If we ever wanted to feature your information or content in marketing materials, we would ask for your permission first.

Sharing With Service Providers

We work with a small number of trusted third parties who help us run our business, such as payment processors, shipping carriers, and platforms that support our website's operation. These providers only receive the information necessary to perform their specific function (for example, your shipping address is shared with the carrier delivering your package) and are not permitted to use your data for their own marketing.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and support basic site functionality like your shopping cart. You can usually adjust your browser settings to limit or block cookies, though some parts of the site may not function as smoothly if you do.

Children's Privacy

Our website and services are intended for adults, or for individuals who are using the site with the permission of a parent or legal guardian. We do not knowingly collect personal information from children under the age of 16.

If we become aware that we've collected personal information from a child under 16 without appropriate guardian consent, we will take prompt steps — both technical and administrative — to delete that information and prevent further collection going forward.

By using this website, you confirm that you have reached the legal age of majority in your jurisdiction, or that you are using this website with the permission of a parent or legal guardian.

Your Choices and Rights

You can reach out to us at any time to ask what personal information we have on file for you, request a correction, or ask us to delete your data, subject to any recordkeeping we're required to maintain for legal, tax, or fraud-prevention purposes. To make a request, just email us using the contact information below.

Data Retention

We keep your personal information for as long as necessary to fulfill the purposes described in this policy, such as completing your order, providing customer support, and meeting our legal and accounting obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. When we do, we'll update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

Governing Law

This Privacy Policy is governed by the laws of the United States and the State of Delaware, without regard to conflict-of-law principles.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us.

US Warehouse Address:

1 Chestnut Hill Plaza, Newark, DE 19713, United States

China Factory Address:

Building 3, No. 33 Shenze Road, Jinpan Development Zone, Jinhua City, Zhejiang Province, China

Email: service@eyrmat.com

Phone: +1 (302) 216-0202

Hours: Monday–Friday, 9AM–5PM ET